Request account deletion
You can request deletion of your Oak Health by Dr. Oak account and associated app data without reinstalling the app.
Send your request
Email info@oakhealthusa.com — request account deletion from your account email. Include “Oak Health app account deletion” in the subject. Do not send passwords, payment-card details or medical records. If you cannot access that email, tell us so we can help verify ownership.
Alternatively, sign in to Oak Health, open Account, then choose “Request account deletion.” Oak confirms the request and verifies ownership before deleting data. We aim to complete verified requests within 30 days and will explain any delay.
What is removed
The request covers your Oak app sign-in account, Del history, health questionnaire answers and educational reports, saved notes, preferences, learning progress and audio progress. Necessary transaction and fraud-prevention records may be retained for accounting, security or legal obligations. We will explain applicable exceptions. Data in backups may remain until the normal backup retention period ends.
Subscriptions
Deleting the app does not cancel payments. Manage your Foundations subscription from My space before deletion, or ask Oak for help in your request. For Google Play subscriptions, use Google Play subscription settings. For a web purchase, use the cancellation control in your Oak membership. We can help resolve an active subscription as part of your request; it does not prevent you requesting deletion.
Separate clinical records, external community accounts and Fullscript records are governed by their own services and legal requirements. Tell Oak if you also need help contacting those services.